‘It’s a family business you know’

This was said to me recently and it made he wonder, why should a family business be any better to trade with than other kind of business?

We are conditioned to hear or read the word family and think it means good, secure, dependable etc. But hang on a minute some families are very far from that ideal. They could be criminal, racist, Islamophobic, homophobic, misogynistic etc.

So on its own ‘family business’ as a statement does not necessarily give you the security you may be seeking when trading.

One thought on “‘It’s a family business you know’

  1. H says:

    why should a family business be any better to trade with than other kind of business?

    Ideally, because those involved have more at stake, because their savings and livelihoods are tried up in the business: if they give bad service, and so lose custom, and thereby the business goes bust, they have lost everything. Whereas if it’s not a family business — say, it’s a local branch of a chain — then the people running it probably have no stake in the business, and if they do a bad job and the branch goes bust, they will just move on and get other jobs elsewhere.

    So in theory, a family business should have a greater incentive to give you good service because the stakes for them are higher, and the consequence of doing a shoddy job greater, than they would be for mere employees.

    That’s the theory, anyway. Of course in practice it may not always work out that way. But it’s not nothing.

Leave a Reply

Your email address will not be published. Required fields are marked *