The Liverpool Echo has the article on its website – see link below:-
Well the rather too obvious comment is why has it taken so long with services having been awful for far too long? Remember the Ormskirk – Preston Line being without trains at all for weeks on end in 2018?
But, and it’s a big but, it would be unwise to think that the day after Northern are shown the door that things will improve much as they won’t. The failings of the UK rail industry are widespread and passengers face a long wait until things get better. Government stopping electrification schemes where new electric rolling stock had already been ordered comes to mind. Network Rail being unable to complete projects on time is another. Both of these failures will have impacted upon Northern and made their operations more difficult.
However, the message I’ve noted so many times is the perceived lack of a customer focus by Northern. Passengers being let down by trains that they only find are not running a minute or two before the train is due to depart. Lack of information at stations when train running is disrupted. Unwillingness to get get passengers to their destination when trains aren’t running for whatever reason. Trains being terminated well before their advertised destination – such as trains running to Southport being terminated at Wigan.
The deliberately fragmented nature of our railways is also a big issue that we should not forget, so this is only potentially the beginning of the end for long suffering passengers. Sacking Northern is just a start but a welcome one……