Merseyrail – When they miss out your station stop and make you leave their train

The present Merseyrail rolling stock (Class 507/8 EMU’s) at Southport Station.

www.liverpoolecho.co.uk/news/liverpool-news/merseyrail-kick-passengers-late-running-14082123

The Liverpool Echo has the story on its web site – see link above

Now don’t get my daughter Jen started on Merseyrail, despite its published performance figures being good she, like Alison McGovern MP, remains unimpressed and that’s putting it politely.

The Public Performance Measure (PPM) is clearly a big factor in how Merseyrail and indeed other rail franchise operators run their trains. Fines lurk in this process too so none of the companies want to have them imposed on them.

But the big question here is how come Merseyrail, which is always high up in the Government’s PPM charts is also seen by travellers as not providing a good enough service. Maybe PPM is not asking the right questions about operating performance?

With thanks to Roy Connell for the lead to this posting