The Times – Undercover at the DVLA

My old friend Bob Robinson brought my attention to this particular piece of undercover journalism:-

www.thetimes.co.uk/podcasts/stories-of-our-times *

Now those who know me well will recall that I was a trade union officer within PCS but not, I might add, in this particular government department. However, what struck me was that in the years prior to my retirement (4 years ago now) I was hearing about the strained industrial relations at DVLA. On that basis, my guess is that some of the underlying issues pre-date Covid 19 and in many ways, if industrial relations are poor things will only get worse until good relations are established.

Is PCS at least partly to blame for this unfortunate situation as I think the podcast is questioning? In my experience poor industrial relations nearly always come about because of poor management and a failure to reasonably consult with the elected union representatives of a workforce. I saw some ups and downs in the government department I worked within and ups were created by good senior managers and downs by bad senior managers. The tone is set at the top of the management tree and if it’s an inclusive tone based on wanting to consult a workforce and take them along a journey of change then the chances are things will go reasonably well. Set a dictatorial tone and the opposite will happen.

Many senior managers I worked/negotiated with consulted me about changes and potentially difficult matters at a very early stage and I encouraged them to do so. They did it because they knew I’d give them considered answers and issues that may create difficulties could then be headed off at the pass so to speak. Of course, if the difficulties came from a governmental edict then senior managers were sometimes as challenged as much the union would be.

* Scroll through the list of podcasts to find ‘Undercover at the DVLA’