Merseyrail comes top in “Which?” Customer Satisfaction survey

Merseyrail Class 508 EMU at Maghull Station

Merseyrail Class 508 EMU at Maghull Station

Merseyrail has once again topped the Which?’s annual train survey, securing 72 per cent for overall satisfaction. This is the second time that the operator has scooped the highest score in this poll.

The survey comprises eight categories (the eighth category is toilets, which does not apply to Merseyrail) with a maximum of five stars awarded in each. Merseyrail was awarded the top ‘five star’ rating in a number of categories including reliability, frequency and reported punctuality.

Nice to know that our local rail network is doing so well but don’t tell our Jen. You can guarantee if she goes near Merseyrail she will have a poor experience in one way or another.

BTW, what happens if the guards go on strike over the new trains because they will not have guards on them? That’s not going to do Merseyrail’s performance stats any good at all, now is it.

With thanks to John Dodd for the lead to this posting