The piece of land at the junction of Nedens Lane and Southport Road always looks good and has done ever since Lydiate Parish Council took over the maintenance of it from Sefton Council.
Winter planting of the flower beds in this landscaped area has been completed recently by the Parish Council’s grounds staff who are doing their bit to assist with the recently launched Lydiate in Flower volunteer group who will hopefully be starting work on other flower/environmental projects next spring.
My previous posting of 26th November refers – see link above
I had an e-mail from Arriva yesterday asking me to contact them about this incident, so today I rang them. Frankly, although the chap I spoke to was trying to be helpful I did not really make much progress in gaining a clear understanding of why that Southport bound 300 did not stop for the elderly lady who was clearly waiting for it and had her hand out for the bus to stop.
The nearest thing I got towards an understanding was that because of the close proximity of the temporary traffic lights this supposedly meant that the bus driver did not have to stop or that he may even have been precluded from doing so by statute/law!
Trouble is it is now a month since the incident, I did not take a photo of the scene (as I was driving at the time) and Arriva therefore can’t assess whether their driver should have stopped or not.
What I can say is that there was no obvious closure of the bus stop and there was no temporary bus stop anywhere to be seen at the time.
What nags at me though is that I watched the bus driver looking straight ahead and not making any attempt to stop or to acknowledge the old lady at the Nedens Lane bus stop.
I am still unhappy at Arriva’s customer service but what can I do other than keep an eye on them in the future?
I have always been sceptical about the customer service standards of many bus operators and yesterday I saw something that hardly made me want to change that view, indeed it reinforced it.
It was coming up to 12 noon at the bus stop and shelter in Lydiate’s Southport Road opposite the junction with Nedens Lane. I was stuck in a short queue of traffic heading towards Maghull as there were some temporary traffic lights due to road works.
I saw a retired lady stood at the Southport bound bus stop, she put out her hand to stop a 300 route bus and it flew straight past her with the driver looking determinedly ahead. The bus was not full I might add.
What’s going on Arriva? Why did you leave that lady stood at the bus stop when she wanted to get on your bus? What kind of customer service do you call this?
Note:- I have raised a complaint about this incident directly with Arriva.