Passenger Focus publishes new research into bus passenger views on value for money.

Passenger Focus is a national group which always looks at public transport from the users perspective. This is a recent survey they did about bus services which, lets’s face it, are generally hardly of the quality to make folks leave their cars at home!

Interestingly, Cllr. John Fillis the Transport portfolio holder for Lancashire County Council told us all at the OPSTA meeting on 31st October (which I posted about) that the whole of Lancashire would fall within a Quality Bus Contract in the foreseeable future meaning the routes, ticket prices etc. will be specified by Lancs CC.

This is what Passenger Focus says:-

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We asked passengers about this as our 2013 Bus Passenger Survey showed that satisfaction with value for money ranged from 30-70 per cent – averaging at only 54 per cent. We wanted to understand what really influenced this.
The key findings are:
•passengers’ views on value for money are most influenced by getting a seat on punctual, frequent and reliable buses
•the attitude of the bus driver and the difficulties when trying to find information about timetables, routes and fares, also greatly affected passengers’ views
•young bus passengers are more reliant on buses than many other passengers and their needs for more flexibility to balance education, work and their social lives are not being met
•young passengers resent paying adult fares when they are still in education, training or low-paid work – they think that adult fares should only be charged from 18 years onwards.

Anthony Smith, Passenger Focus chief executive, said:

“Bus fares and passenger satisfaction varies widely across the country. In many places, bus fares increase by more than inflation each year. Passengers rightly expect buses to deliver them to their destination in relative comfort at the promised time.”

Please click the link below to download the report:
www.passengerfocus.org.uk/research/publications/bus-passenger-views-on-value-for-money