Merseytravel Committee Members recently took the decision to recommend that the Combined Liverpool City Region Authority gives consent to the signing of a ‘Bus Alliance’ agreement by Merseytravel, Arriva and Stagecoach.
According to Merseytravel the Alliance, which other operators can join, is focused on offering bus users seamless, hassle free and value for money travel right from planning their journeys through to getting off at their destination. It aims to build on the high customer satisfaction levels for bus in the City Region and to encourage people who don’t currently use the bus to realise the benefits.
Mm, not sure about ‘high customer satisfaction levels for bus in the City Region’, they can’t be talking to the same people I talk to as the answer I am getting is that folks think our bus services in the Sefton part of Merseyside are poor indeed.
The first 12 months of the Alliance would see a number of initiatives including an initial £19m investment in greener buses with free WiFi and USB charging points; the introduction of one point of contact for ‘bus’ customer service; new customer service training for drivers; improved links to John Lennon Airport and the rail network; the development of a trial 24-hour bus route and the start of a strategic review to create a simpler, clearer bus network.
Subject to the signing of the ‘Bus Alliance’ agreement, Merseytravel Committee Members also approved both a three year plan for the continued roll out of smart ticketing– following the millionth ticket sale on the Walrus card back in February, and changes that would mark a key first stage in simplifying ticket buying.
Well, this sceptic hopes that Merseytravel can turn around the quality, reliability and customer friendliness issues that bedevil our local bus routes. Here’s hoping.
Smart ticketing developments would include customers being able to purchase operator tickets on Walrus cards and a new day Solo, which would launch in the summer and going smart later this year with people being able to load as many as they wanted on their Walrus for use when needed.
Merseytravel also approved recommendations for all Solo tickets to be ‘valid across Merseyside’ this summer, simplifying fares and bringing the costs down for current ‘all areas’ users by as much as £268 for those currently buying a yearly adult peak Solo.
My comments are those in italics
The Liverpool City Region Authority supported the Bus Alliance agreement at its meeting held on 15th April.